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How far in advance do I need to make my reservation?We have live 24/7 reservations and dispatching services to fulfill your ASAP needs. Depending on where you are, about 60 minutes is what we need. For long distance rides, we like 3 hours advance notice. Sprinters should have 24 hours advance notice For most point-to-point and night-on-the-town reservations we suggest at least 1 day notice. Our fleet is subject to availability until reserved; please do not hesitate to contact us directly at your earliest convenience to inquire our transportation services so our experienced staff may assist you. During special events such as Art Basel, The Super Bowl, The Orange Bowl, The Miami Grand Prix. New Year's Eve and others, a minimum of 8 to 10 hours will apply as well as rate increases for hourly charter and transfers if available.
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Will I be charged if I cancel my reservation?Please notify us by phone as soon as possible of any cancellations or changes to your plans. Please also follow this up with an email. There is no cancellation fee outside of 2 hours for LUX Sedan and LUX SUV rides. All Sprinter and Mini Coach rides require at least 24 hours notice for cancellation. Motor Coach rides require 7 days. Special event cancellation times and fees will be higher.
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Why are some rates not available online?Customer satisfaction is our number one priority. We value personal contact with our clients and like to discuss exactly what each client’s transportation needs are. We are a full service company that offers customized, private chauffeur service, by being able to talk to you we can ensure that all your requirements will be met. If you need more information, please call our office @ 954.678.8827
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What is included in "All Inclusive Pricing"?""All Inclusive Pricing" means you won't see inexplicable line items on your invoice. We have no mystery fees. We strive to provide transparent pricing and a seamless luxury transportation experience. Parking and some tolls are added. Prices given on this site for transfers include the following: 15 minutes of boarding time at pickup. Airport domestic pickups include 45 minutes of waiting time, airport customs flights include 60 minutes. FBO and private charter pickups include the same if the tail number is trackable, if not, the ride is billed as an hourly charter from the ride spot time. Additional line of travel stops on transfers for LUX Sedans and LUX SUVs are billed at $20. Sprinters are billed at $40. Coach stops are billed at $50. All include 15 minutes of waiting time at the stop. Waiting time over 15 minutes is billed in 15 minute increments. For example, if a guest was scheduled to be picked up at 12:00 PM for a ride to the airport and boarded the vehicle at 12:28 PM, the guest would be billed waiting time for the 13 minutes beyond the grace period. Tolls and parking and event parking charges are billed at the same rate the chauffeur pays. The chauffeur will always use the Express Lanes unless specifically instructed otherwise. MIA domestic flights are about $7 total, MIA Customs is about $10 total. FLL parking is usually $3, tolls vary. We only charge for Express Lane and Florida's Turnpike tolls, all others are included in the rate. If the client has a parking pass or other advance arrangements, we will not bill. If premium event parking is needed, please contact us at 954-678-8827 and we will go over the options for a particular event or venue. Hourly charters in LUX Sedans and LUX SUVs have a 2 hour minimum. Sprinters have a 4 hour minimum. Coaches have a 5 hour minimum.
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What is waiting time?If you exceed the time allocated for packages which have been quoted as a set number of hours, you will be billed in a minimum of 15 minute increments. For transfers and point-to-point services there is a 15 minute courtesy to allow guests to board. For domestic and international arrivals we allocate up to 60 minutes from the time of actual landing, and for international flight airport arrivals we allocate up to 60 minutes from the time of actual landing. Additional stops on transfers are billed at $20 for LUX Sedans and SUVs, $40 for Sprinters and include 15 minutes of waiting time. Waiting time over 15 minutes is billed in 15 minute increments. For example, if a guest was scheduled to be picked up at 12:00 PM for a ride to the airport and boarded the vehicle at 12:28 PM, the guest would be billed waiting time for the 13 minutes beyond the grace period.
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What about FBO services?We service all FBOs at all South Florida airports, MIA, OPF, TMB, FLL, FXE, PBI, BCT, MCO & ORL. We are experienced with crew relocation trips and are available for ASAP rides. MIA has SIgnature Aviation as it's only FBO. Tarmac access at Signature MIA is allowed only by prior arrangement, there is a fee of $150-250 per vehicle charged by Signature. Customs flights come through the General Aviation terminal and chauffeurs wait just outside the doors after security. FLL has Sheltair, National Jets, Jetscape and Signature. All allow tarmac access for pickup and drop off after checking in with the FBO. Customs is attached to the northern end of the Sheltair building, the chauffeurs wait outside the front doors in the driveway. OPF has Atlantic Aviation, Signature and Fontainebleau Aviation. All allow tarmac pickups and drops after checking in at the FBO. Customs is in a separate building next to Atlantic Aviation, the chauffeurs wait in the parking lot outside of the front door. FXE has Banyan, W and several other FBOs. All allow tarmac access after check in at the terminals. Customs is located in a separate building on the far eastern end of the field. The chauffeurs wait in a parking lot about 500 feet from the front door. TMB has Reliance and Signature. Both allow tarmac access after checking in with the terminal. BCT has Atlantic Aviation and Signature Aviation. Both allow tarmac access after checking in at the front door. MCO has Atlantic Aviation and Signature Aviation. Both allow tarmac access after checking in at the front door. Customs is located just north of Atlantic and the chauffeur waits at the front door after security. ORL has Sheltair and Atlantic Aviation. Both allow tarmac access after check in. PBI has Atlantic, Jet Aviation and Signature. All allow tarmac access after check in at terminals. Our billing procedure for trackable planes - We will spot and sign in 15 minutes prior to your ETA/ We allow 60 minutes wait time for Customs flights. If your plane is not trackable, we will spot 15 minutes prior to the ETA you designate. After 60 minutes of waiting, the ride will convert to a charter and bill at the hourly rate for the assigned vehicle. This is the most economical method for both the guests and the company. If more information is needed, please call Dispatch at 954.678.8827
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Where do I meet my chauffeur at MIA, FLL or PBI?"There are 3 ways to meet your chauffeur at the airport. Baggage carousel, Customs or Curbside. Our standard method to meet is curbside. The chauffeur will always text his contact information to you when your flight arrives. He will always have a name sign for baggage and Customs meets. If there are any issues or questions, our Dispatch Center may be reached 24/7 at 954.678.8827. Curbside- The chauffeur will text you his information when your plane lands. If you have only carry on luggage, stay on the "Departures" level and go to any door. You proceed to the door then contact the chauffeur to advise them what door you are at. All of the doors at MIA have clearly marked door numbers, FLL is not marked as clearly and it is a little bit more difficult to connect. If you have checked baggage, retreive your luggage and go to a door on the arrivals level and contact the chauffeur with the door number. It is always easier, faster and more efficient to meet upstairs at the departures level at either MIA or FLL. The chauffeur is not allowed to stand at the curb, if you are not at the designated door when he arrives, he will have to circle around and re-enter taking 5-7 minutes at either airport. Baggage meet- The chauffeur will meet you at the baggage carousel assigned to your flight with a name sign. Customs- The chauffeur will meet you in the Customs waiting area after you exit the security area at MIA, FLL and PBI with a name sign. Some Sprinter rides require the guests to proceed to the Bus and Hotel Shuttle Loop at MIA and the Commercial Vehicle Pick Up areas between terminal 1 & 2 or between 3 & 4 at FLL.
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What happens if I am unable to meet my vehicle at the specified time?All “no shows” and late cancellations will be billed. Charters will be billed the local transfer rate. During special events, the minimum rate for the service class will be billed with a 7 day cancellation.
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Can I have alcohol in the vehicles?Absolutely no company in Florida may provide alcohol without a liquor license. However, you may bring your own beverages. We provide bottled water for each guest in our vehicles. Please note that while it may be legal to partake in libations inside of the vehicle, it may be prohibited to have the alcohol outside of the vehicle depending on location. Please let us know if champagne is being served as the bucket and glasses aren't standard items in our vehicles and the chauffeur must pick them up at our office.
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What about child seats?We provide forward and rear facing child seats and booster seats. We cannot guarantee the size of the rear facing child seats when used as a seat for infants. There is a $10 charge per seat provided. The guest must specify an infant seat, a child seat or a booster seat. The infant and child seat are reversible depending on the size of the child. By statute, parents must install, and are responsible for, the child seats in any of our vehicles, whether provided or installed by the company, the guest or any other party. We have referenced the relevant Florida Statute here.
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What about payment?All reservations are secured by a credit card at time of booking. The credit card is authorized for the amount of the booking and is charged after the ride is completed. No rates or reservations are guaranteed or confirmed prior to a valid credit card authorization. A cleaning and sanitization fee may be charged for any incidence of release of bodily fluids inside of the vehicle. Smoking in a vehicle may result in a sanitization fee. Loss of use of the vehicle may be billed at the hourly rate of the vehicle. These fees will be charged to booker and/or authorized signatory of the credit card account presented and authorized at the time of booking. Any collections or disputes will be resolved in the jurisdiction of the company's choosing. All court costs, costs of collection, attorney's fees or any other miscellaneous costs resulting from collection efforts are the responsibility of the booker and/or authorized signatory of the credit card account presented and authorized at the time of booking. Any damages to the vehicle as a result of the guests negligence are the responsibility of the booker and/or authorized signatory of the credit card account presented and authorized at the time of booking.
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